Polar Plunge Warranty Policy

1. Warranty Coverage

1.1 One-Year Limited Warranty

Polar Plunge warrants that all our products are free from defects in materials and workmanship under normal use for a period of one (1) year from the original purchase date.

During this period, if your product is found to be defective due to manufacturing faults and the damage is not caused by the customer, we will provide a one-to-one replacement of the unit at no additional cost.

1.2 Post-Warranty Support

After the one-year warranty period expires, Polar Plunge remains committed to supporting our customers. We will assist in diagnosing and troubleshooting any issues with your product. While replacements will no longer be provided for free, we will offer repair services and part replacements at a reasonable cost.

2. Warranty Terms and Conditions

2.1 Eligibility Criteria

To qualify for warranty service, the following conditions must be met:

  • The product must have been purchased directly from Polar Plunge or an authorized distributor.
  • The original proof of purchase (receipt or invoice) must be provided when claiming the warranty.
  • The product must have been used under normal operating conditions and in accordance with the provided user manual.
  • The product must not have been modified, altered, or repaired by unauthorized parties.

2.2 Exclusions – What is Not Covered

This warranty does not cover damage or defects caused by:

  • Customer negligence or improper use, including but not limited to physical damage, dropping, excessive force, or mishandling.
  • Water damage caused by improper sealing or incorrect usage.
  • Electrical issues due to improper power supply, surges, or unstable voltage.
  • Unauthorized modifications, repairs, or tampering with internal components.
  • Normal wear and tear, such as cosmetic scratches, dents, or fading over time.
  • Environmental factors, including exposure to extreme temperatures, direct sunlight, or corrosive substances.
  • Failure to follow maintenance and care instructions as outlined in the user manual.

3. How to Claim Your Warranty

If you experience an issue with your Polar Plunge product, follow these steps to claim your warranty:

Step 1: Contact Support

Provide the following details:
✔ Your full name and contact information
✔ Order number and proof of purchase
✔ A detailed description of the issue
✔ Photos or videos of the defect (if applicable)

Step 2: Warranty Assessment

Our support team will evaluate your claim and may guide you through troubleshooting steps. If the issue is confirmed to be a warranty-covered defect, we will proceed with the replacement or repair process.

Step 3: Product Exchange or Repair

  • If eligible for one-to-one replacement, we will arrange for a new unit to be sent to you at no additional cost.
  • If the warranty period has expired, we will provide repair and servicing options at a fair price.

4. Post-Warranty Support & Repairs

Even after your one-year warranty period, we remain committed to ensuring that your Polar Plunge product functions optimally. We offer:

  • Expert diagnosis and troubleshooting via email or phone.
  • Repair services, including replacement of faulty components at a reasonable cost.
  • Guidance on self-maintenance and best practices to extend the product’s lifespan.

If your Polar Plunge product requires servicing after the warranty expires, please contact us, and we will do our best to assist you.

5. Additional Terms & Conditions

  • This warranty is non-transferable and applies only to the original purchaser.
  • Warranty claims will only be processed for products purchased directly from Polar Plunge or an authorized distributor.
  • Shipping costs for warranty claims: For domestic customers, we may cover return shipping costs depending on the case. International customers may need to cover shipping expenses.
  • Warranty decisions made by Polar Plunge are final based on our evaluation of the claim.

For any warranty inquiries, troubleshooting, or post-warranty support, feel free to reach out to our dedicated customer support team:

📧 Email: admin@polarplungemy.com
📞 WhatsApp / Call: +6018-6419134

From Ice Bags to Innovation: The Birth of Polar Plunge

Yang, battling anxiety during covid, made countless trips to 7-Eleven, lugging bags of ice to fill a plastic tub. Fed up, he wondered: “Why isn't there an easier way?” That spark led to Polar Plunge—Malaysia’s first cold plunge brand. No more ice runs, just pure recovery.

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