PolarPlunge Detailed Warranty Claim Certificate
Welcome to PolarPlunge's comprehensive warranty service. This certificate serves as your gateway to a hassle-free claim process for your PolarPlunge ice bath product. Our warranty coverage is a testament to our commitment to quality and customer satisfaction.
Coverage Period: This warranty extends for 1 year from the original date of purchase. It is available only to the original purchaser and is non-transferable.
Scope of Warranty: This warranty covers defects in materials and workmanship under normal residential use and maintenance. It includes the repair or replacement of defective parts, at the sole discretion of PolarPlunge.
Exclusions: The following are not covered under this warranty:
- Damage caused by misuse, abuse, accidents, or alterations.
- Damage from improper installation or maintenance.
- Normal wear and tear.
- Damage from use in commercial, industrial, or non-residential settings.
Claim Process:
- Notification: To initiate a claim, notify PolarPlunge within the warranty period with a detailed description of the issue.
- Proof of Purchase: Submit a copy of your original sales receipt or another proof of purchase.
- Inspection: PolarPlunge may require inspection of the product to assess the claim.
- Resolution: If the claim is valid, PolarPlunge will repair or replace the faulty component or product. The decision between repair and replacement will be made at PolarPlunge's discretion.
- Amount of claim(s): Polarplunge offers one-time 1:1 warranty exchange by default.
From Ice Bags to Innovation: The Birth of Polar Plunge
Yang, battling anxiety during covid, made countless trips to 7-Eleven, lugging bags of ice to fill a plastic tub. Fed up, he wondered: “Why isn't there an easier way?” That spark led to Polar Plunge—Malaysia’s first cold plunge brand. No more ice runs, just pure recovery.